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Course Title	Professional Classification	Job classification	Lecturer	Course days	Course targets	In-house training instructions
《应用Excel实现客户关系管理和客户需求挖掘》	客户服务类,客户服务类:客户关系管理	客户服务部		2
《构建卓越的客户服务管理体系》766	客户服务类,客户服务类:服务管理综合	客户服务部		2
《卓越的客户服务技巧训练》765	客户服务类:服务技能	客户服务部		2
《大型活动的策划实施与案例》373	行政管理类:行政技能			2

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